Privacy Policy - Buy Power GH

BuyPower Privacy policy

Effective Date: 17th November, 2025

Last Updated: NA

Our Data Privacy and Protection Policy is set out in details under these eleven(11) provision and complies with the jurisdictional requirements of the regulatory authority, the Data Protection Commission (DPC), Ghana.

Introduction

Welcome to BuyPower GH. We are committed to maintaining the accuracy, confidentiality, and security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your Personal Information when you use our services to purchase power(electricity credits )online.

By using our Platform, you agree to the collection and use of information in accordance with this policy.

Information We Collect

is to help provide a seamless service and improve our services in general to you.

We collect various types of information, which may include:

Name, Phone Number or Email and account details such as user ID and password

Financial Information: Mobile Money and Bank account details(Debit cards, mostly) information are collected for processing payments.

Platform-Specific Information: ECG meter numbers, billing cycle details are collected to recharge your meter

Online Traffic and Usage Data: IP address, device identifiers, browser type, referring website, and information about how you interact with our Platform are collected through log files and cookies.

Communications: Information you provide when you contact us for support or participate in surveys also end up with us.

How We Use Your Information

We use the information we collect for specified, explicit, and legitimate purposes. These purposes include:

Providing and personalizing our power purchasing services.Processing transactions and managing your account.
Communicating with you about your account, services, and important updates.
Analyzing usage to develop new services, features and functionality.
Sending you marketing and promotional communications (you can decline).
Finding and preventing fraud and ensuring the security of our Platform.
Complying with legal obligations and government requirements,

Legal Bases for Processing: As the data protection laws of Ghana protect the users of our platforms, our legal bases for processing your personal data typically rely on:

Contractual Necessity: Processing is necessary to fulfil our obligations under the terms of service to provide power purchasing services.

Legitimate Interests: Processing data to improve our services, prevent fraud, and market our services while your rights are not overridden.

Consent: We rely on your consent for specific activities like sending direct marketing emails. You can withdraw your consent at any time.

Legal Obligation: Processing is necessary to comply with the law or perform a task in the public interest (e.g., sharing data with Service Provider like the Electricity Company of Ghana(ECG) or the regulatory authority PUBLIC UTILITY REGULATORY AUTHORITY (PURC ), the Ministry of Energy and other interest groups

Sharing Your Information with Third Parties

We only share your information with third parties as described in this policy and as required by law. We may share information with:

Service Providers: Trusted third-party vendors who perform tasks on our behalf, such as payment processors, data storage providers, and analytics services. These parties are obligated not to disclose or use your information for any other purpose.
Legal and Regulatory Authorities: When required by law or to protect our rights, safety, or the safety of others (e.g., in the event of a security breach or a government request), we will not sell or rent your personal information to third parties for their independent marketing purposes without your explicit consent.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Platform and hold certain information. This helps us remember your preferences, analyze trends, and personalize your experience. You can manage your cookie preferences through your browser settings.

Data Security and Storage

We implement appropriate technical and organizational measures to protect your Personal Information from unauthorized access, loss, or alteration. These security measures may include:

Encryption of sensitive data.
Secure data storage systems.
Restricted access to personal data for authorized personnel only.

We will retain your data only for as long as is necessary for the purposes outlined in this policy and to comply with legal requirements.

Your Data Protection Rights

Because the usage of our platforms remain in this jurisdiction (Ghana) , you may have rights such as accessing, rectifying, erasing, objecting to the processing of, restricting the processing of, or porting your personal data, as well as withdrawing consent. To exercise these rights, please use the contact information provided below.

info@buypowergh.com

Support@buypowergh.com

WhatsApp: +233[0555097710

Children’s Privacy

Our platform is not intended for children under thirteen (13), and we do not knowingly collect their personal information. If we learn that we have collected such data, we will delete them immediately

Changes to This Privacy Policy

We may update this policy and will notify you by posting the revised version on this page and updating the “Last Updated” date.

For questions or concerns about this policy or our data practices, please reach out to us:

info@buypowergh.com

Support@buypowergh.com

WhatsApp: +233[0555097710]

You also have the right to file a complaint with your Data Protection Commission (DPC) in Ghana if you believe your data has been mishandled.